At LifeEase Market, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your shopping experience with us remains positive and convenient.

1. Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • The product must be in its original condition – unused, unworn, unwashed, and with all original tags and packaging intact.
  • Certain items, such as personal care products, perishable goods, and custom-made items, are non-returnable for hygiene and safety reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at [email protected] with your order number and the reason for the return.
  • Receive Return Authorization: Our team will review your request and provide you with a return authorization number and instructions on how to return your item(s).
  • Ship Your Item: Pack the item securely in the original packaging (if available) and include a copy of your receipt or proof of purchase. Ship the item to the address provided in the return authorization instructions.

3. Refunds

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Please note that original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
  • For different items or sizes, please return the original item for a refund and place a new order for the desired item.

5. Non-Returnable Items

  • Certain products are non-returnable, including:
    • Personal care products
    • Perishable goods
    • Custom-made items
    • Gift cards

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank; there is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Us

For any questions or concerns about our return policy, please feel free to contact our customer support team:

LifeEase Market
Email: [email protected]

We are here to help and ensure that your shopping experience with us is a positive one.